FAQ
Straight answers—because competitors bury them.
Booking, memberships, privacy, and refunds in plain language.
Do you offer 24/7 support like big national brands?
No. We target same-week scheduling for non-urgent work and Priority plans for faster queues. We won’t invent a staffed NOC we don’t run.
Remote or on-site?
Remote-first across the US-friendly hours. On-site is Sacramento-area when cables, hardware, or Wi‑Fi placement require hands-on help.
How do I know what I’ll get for the money?
Every package page lists deliverables, exclusions, workmanship, and refund highlights. Full policies live on /policies.
Is privacy setup legal / does it hide me from my employer?
We design personal discretion and hygiene—not policy evasion. We won’t claim to hide you from employer monitoring.
Membership vs pay-per-incident?
Tech Care ($99/mo) and Priority ($199/mo) are hour-bank retainers. Annual Care prepays a yearly bank. One-off jobs (Wi‑Fi, tune-up, setup) are fixed prices.
What if you can’t fix it?
If we determine the job is out of scope or not fixable in the prepaid window, we stop, explain options, and apply our refund/credit rules—no endless clock.
Do you sell virus fear?
No. Security Hygiene is calm education and settings—not scare counts or fake “infections.”
Can I pay online?
Yes for fixed-price SKUs when Stripe is configured. Custom quotes may use deposit + invoice.
Where’s social proof?
We show real shipped systems (CupofJavad / Key Holders) on /proof. We do not invent client names or star ratings.
How do I start if I’m overwhelmed?
Book the Workday Simplification Audit ($249) or use /problems to match a symptom to a package.
Email info@thegeeksnextdoor.com or see policies.