Clear commercial policies—before you buy.

Workmanship commitment

We stand behind the work we deliver for a defined support window. This is a workmanship commitment—not a product manufacturer warranty or uptime SLA like a full managed service provider (MSP).

• Automations / packages: typically 30 days light fixes for defects we introduced.
• Support sessions: 7 days on the specific fix performed.
• Digital products: 14 days file-defect replacement.
• Active retainers include break/fix coverage for automations we built (within the plan’s hour bank and change allowance).

Fair-work guarantee

• If we determine a fixed-scope job cannot be completed as described, we stop and apply refund or credit rules—no silent overages.
• You approve significant changes before we make them on your machine.
• We document what we did so you are not left guessing.
• We do not guarantee 24/7 response or “unlimited” memberships that hide paid add-ons.

Refunds & cancellations

• Digital products: 14-day satisfaction refund if files are defective or not as described (not for simple change-of-mind after substantial use).
• Prepaid remote hours / packs: unused hours refundable within 14 days of purchase if no session has been booked; after first session, unused time is credited as store credit for 90 days.
• Fixed project packages (audit, readiness, sprints): full refund if we cancel before the kickoff session; after kickoff, refunds are prorated for undelivered phases only.
• Custom builds: deposits are applied to the project. Deposits are refundable only if we have not started scoped work; after work begins, deposit covers completed discovery/build time.
• Monthly retainers: cancel anytime before the next billing date; no partial-month cash refunds; unused hours in the current month do not roll and are not cashed out.
• On-site visit fees: refundable if canceled 24+ hours before the appointment; same-day cancel may forfeit the visit fee (labor not charged).

Please contact us first at info@thegeeksnextdoor.com so we can fix issues quickly. Chargebacks without contact may pause ongoing work.

Your data & discretion

• We request minimum permissions needed for the job.
• We do not sell client data.
• Access credentials should use limited-scope or temporary access when possible; rotate passwords after engagements if you prefer.
• Privacy-tier setups (relay / isolation) are optional deliverables—not a guarantee of anonymity against sophisticated adversaries or employer monitoring policies.