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The Geeks Next Door · Support

Neighborly tech support when automation isn’t the only answer.

Prepaid remote hours, multi-hour packs, Sacramento on-site visits, and monthly care plans. Every SKU shows hour banks, validity, and refund rules.

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Remote tech support workspace with laptop and headset

Human help

Screen-share or on-site—your call

Transparent visit fees + hourly labor. No mystery invoices.

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Monthly Tech Care Plan

$99/mo($99/mo)

Ongoing remote tech support retainer for home-office professionals who want a steady partner.

You get

  • 2 remote support hours per calendar month
  • Scheduling with same-week target for non-emergencies
  • Session notes for significant changes

Ideal for: Solo WFH / small household office

Delivery: Unused hours do not roll (clear policy at sale)

Workmanship: 7 days on the specific fix performed in a paid session

Refunds: Unused prepaid hours: 14-day refund if no booking; otherwise 90-day store credit

Market: Consumer/prosumer care plans often $49–$150/mo; break-fix remote IT billed $80–$150/hr.

Full details

SKU GND-RET-CARE

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Priority / Emergency Support Retainer

$199/mo($199/mo)

Higher-priority remote support for urgent issues. Availability and response targets quoted clearly—no invented SLAs.

You get

  • 4 remote hours per month
  • Priority scheduling over standard care
  • Best-effort after-hours contact path (not a guaranteed 24/7 NOC)

Ideal for: Clients who cannot wait on standard queues

Delivery: Sacramento on-site billed separately

Workmanship: 7 days on the specific fix performed in a paid session

Refunds: Unused prepaid hours: 14-day refund if no booking; otherwise 90-day store credit

Market: Priority tiers typically 1.5–2× base care plan.

Full details

SKU GND-RET-PRI

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Remote Tech Support (1 hour)

$99/hr($99)

Remote troubleshooting, setup, and fixes for home-office tech issues.

You get

  • Up to 60 minutes remote support
  • Written summary of significant changes

Ideal for: Ad-hoc help seekers

Delivery: Unused prepaid hours valid 90 days

Workmanship: 7 days on the specific fix performed in a paid session

Refunds: Unused prepaid hours: 14-day refund if no booking; otherwise 90-day store credit

Market: Independent remote IT commonly $80–$150/hr in US markets.

Full details

SKU GND-SUP-R1

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Remote Tech Support (3-hour pack)

$279 (3 hrs)($279)

Prepaid block of remote support hours at a slight discount.

You get

  • 3 hours remote support bank
  • 90-day validity
  • Session notes as needed

Ideal for: People who need multiple fixes

Delivery: Remote only

Workmanship: 7 days on the specific fix performed in a paid session

Refunds: Unused prepaid hours: 14-day refund if no booking; otherwise 90-day store credit

Market: Packs typically 5–10% off hourly.

Full details

SKU GND-SUP-R3

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On-Site Tech Support (Sacramento area)

From $149 visit + $99/hr($149)

In-person help when remote isn’t enough—docking stations, networks, hardware.

You get

  • Scheduled on-site visit
  • Labor billed after or via hour packs
  • Parts quoted separately

Ideal for: Sacramento-area clients

Delivery: Visit fee covers first travel; labor via hour packs

Workmanship: 7 days on the specific fix performed in a paid session

Refunds: Unused prepaid hours: 14-day refund if no booking; otherwise 90-day store credit

Market: On-site residential/business often $100–$200 trip + $100–$150/hr.

Full details

SKU GND-SUP-OS

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Password Manager + Passkey Hardening

$179($179)

Migrate to a password manager, enable passkeys where possible, and clean up risky reuse.

You get

  • Manager setup
  • Import assistance
  • Passkey enablement on priority accounts

Ideal for: Security-anxious WFH users

Delivery: Remote

Workmanship: 7 days on the specific fix performed in a paid session

Refunds: Unused prepaid hours: 14-day refund if no booking; otherwise 90-day store credit

Market: Security hygiene sessions $100–$250.

Full details

SKU GND-NICHE-PWD

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Home Wi‑Fi & Network Health Session

$129($129)

Fixed-scope remote (or on-site) session to diagnose slow Wi‑Fi, dead zones, and messy home-office networks—then apply practical fixes.

You get

  • Up to 90 minutes remote diagnostic and remediation
  • Coverage/speed notes and router placement guidance
  • Written change log
  • Optional hardware shopping list (you buy)

Ideal for: WFH pros fighting dropouts and slow calls

Delivery: Remote-first; Sacramento on-site add-on if hardware hands-on is required

Workmanship: 7 days on the specific fix performed in a paid session

Refunds: Unused prepaid hours: 14-day refund if no booking; otherwise 90-day store credit

Market: Big-box remote network help often $80–$150; in-home Wi‑Fi jobs commonly $100–$250+.

Full details

SKU GND-SUP-WIFI

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New Device & Peripherals Setup

$119($119)

Get a new laptop, docking station, monitors, or printer working cleanly for a remote workday—accounts, drivers, and basics.

You get

  • Primary device or dock/monitor setup as scoped
  • Account guidance (you enter passwords)
  • Peripheral basics
  • Short handoff notes

Ideal for: Anyone unboxing gear for a new role or desk

Delivery: Remote preferred; on-site when cables/hardware require presence

Workmanship: 7 days on the specific fix performed in a paid session

Refunds: Unused prepaid hours: 14-day refund if no booking; otherwise 90-day store credit

Market: Retail device setup commonly $40–$150; multi-device home office setups often higher in-home.

Full details

SKU GND-SUP-SETUP

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PC Performance Tune-Up

$149($149)

Structured cleanup and health pass for a sluggish work PC: startup bloat, disk pressure, updates posture, and stability checks—no scare-ware upsells.

You get

  • Health checklist results
  • Approved cleanup actions
  • Browser/profile hygiene tips
  • Before/after notes

Ideal for: WFH workers whose PC drags meetings and tools

Delivery: Remote; full reinstall quoted separately if needed

Workmanship: 7 days on the specific fix performed in a paid session

Refunds: Unused prepaid hours: 14-day refund if no booking; otherwise 90-day store credit

Market: Consumer tune-up / diagnose-repair one-offs often $80–$150; big brands market similar flats.

Full details

SKU GND-SUP-TUNE

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Security Hygiene Sprint (No Scare Tactics)

$159($159)

Practical session: browser hygiene, updates, password-manager check-in, and “what not to click” for remote workers—calm, adult, no fear marketing.

You get

  • Risk review of daily tools
  • Updates + extension pass
  • Password/passkey nudges
  • Personal checklist

Ideal for: People burned by scare-ware tech support ads

Delivery: Remote; serious incidents may need deeper follow-on quote

Workmanship: 7 days on the specific fix performed in a paid session

Refunds: Unused prepaid hours: 14-day refund if no booking; otherwise 90-day store credit

Market: Virus/security one-offs often $100–$150; we package hygiene without guaranteed malware eradication claims.

Full details

SKU GND-SUP-SEC

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Annual Tech Care (prepaid year)

$999/year($999)

Prepaid annual version of monthly Tech Care: predictable remote support bank across the year with clearer inclusion language than big-box memberships.

You get

  • 24 remote support hours across 12 months
  • Enrollment sheet of inclusions/exclusions
  • Same-week scheduling target for non-urgent work

Ideal for: Clients who prefer annual budgeting over monthly cards

Delivery: Hours tracked simply; on-site and parts still separate

Workmanship: Per-session workmanship as support category (7 days on specific fixes).

Refunds: Mid-year cancel: unused hours may convert to store credit per policy—not a full cash refund of the year.

Market: Big-box “unlimited” memberships often ~$100–$200/yr but exclude many paid jobs; independents sell hour banks similarly.

Full details

SKU GND-RET-ANN

Start with Tech Care ($99/mo)