support · one time
Annual Tech Care (prepaid year)
Prepaid annual version of monthly Tech Care: predictable remote support bank across the year with clearer inclusion language than big-box memberships.
$999/year
$999 · SKU GND-RET-ANN
What you are paying for
Annual prepaid Tech Care bank for clients who budget yearly. Big-box memberships advertise low annual fees but exclude many jobs; we sell 24 remote hours/year with clear inclusions.
Deliverables
- 24 remote support hours across 12 months
- Enrollment sheet of inclusions/exclusions
- Same-week scheduling target for non-urgent work
Included
- • Hour tracking summary on request
Not included
- • Cash-out of unused hours
- • On-site and parts
- • 24/7 emergency NOC
- • Ongoing 24/7 monitoring unless on a written retainer that includes it
- • Enterprise compliance certifications (SOC 2, HIPAA BAA) unless separately contracted
- • Licenses for third-party software, VPN subscriptions, or cloud seats
- • Guaranteed outcomes with tools we do not control (vendor API outages, employer policy blocks)
- • Legal or HR advice
How it works
- 01
Enroll
Pay annual.
- 02
Book
Use hours as needed.
- 03
Review
Optional mid-year check-in.
Prerequisites
- • Remote access capability
Expected outcomes
Outcomes describe intent—not contractual guarantees of business results.
- • Predictable annual support budget