support · recurring monthly
Priority / Emergency Support Retainer
Higher-priority remote support for urgent issues. Availability and response targets quoted clearly—no invented SLAs.
$199/mo
$199 per month · SKU GND-RET-PRI
What you are paying for
Priority Support expands the hour bank (4 hrs/mo), jumps the queue, and offers best-effort after-hours paths for clients who cannot wait on standard scheduling.
Priority tiers are commonly 1.5–2× base care plans—$199 vs $99 follows that pattern without inventing fake “5-minute SLA” claims.
Deliverables
- 4 remote hours per month
- Priority scheduling over standard care
- Best-effort after-hours contact path (not a guaranteed 24/7 NOC)
Included
- • Everything in Tech Care at higher capacity
- • Faster triage for blocking issues
Not included
- • Hard contractual emergency SLA minutes
- • On-site included free
- • Ongoing 24/7 monitoring unless on a written retainer that includes it
- • Enterprise compliance certifications (SOC 2, HIPAA BAA) unless separately contracted
- • Licenses for third-party software, VPN subscriptions, or cloud seats
- • Guaranteed outcomes with tools we do not control (vendor API outages, employer policy blocks)
- • Legal or HR advice
How it works
- 01
Subscribe
Monthly billing.
- 02
Priority request
Mark urgency when booking.
- 03
Session
Remote resolution / plan.
Prerequisites
- • Same as Tech Care
Expected outcomes
Outcomes describe intent—not contractual guarantees of business results.
- • Reduced wait when work is blocked
- • Larger monthly hour bank
FAQ
Is this 24/7 support?
No. It is best-effort priority and after-hours contact—not a staffed NOC. We state that clearly so expectations stay honest.
Related shipped work
Real projects that demonstrate we can deliver this category—not invented client quotes.
Geeks Next Door booking + work orders
Customers can book and pay online; internal work orders land in Taskade with structured fields for fulfillment.
View source / live →FieldHub
Architecture for brokering field work orders beyond one-off chat—foundation for scalable service SKUs.
View source / live →